top of page

Shipping & Returns

Shipping

Last updated: 2026 - 01 - 13

1. General Information

This Shipping Policy applies to all orders placed on [Website URL], operated by [Company Name], registered in Sweden.

We aim to process and ship all orders as quickly and smoothly as possible.

​

2. Order Processing Time

  • Orders are processed within [1–3] business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an order confirmation email once your order has been placed and a shipping confirmation email once your order has been dispatched.

​

3. Shipping Destinations

We currently ship to:

  • Sweden

  • [EU countries, if applicable]

  • [International destinations, if applicable]

If your country is not listed at checkout, we unfortunately do not ship there at this time.

​

4. Shipping Methods & Delivery Times

Estimated delivery times depend on your location and chosen shipping method:

​

Sweden

  • Standard shipping: [1–5 business days]

  • Express shipping (if available): [1–2 business days]

​

EU / International

  • EU delivery: [3–10 business days]

  • International delivery: [7–20 business days]

Delivery times are estimates and may be affected by factors outside our control, such as carrier delays or customs processing.

​

5. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Shipping destination

  • Order weight and size

  • Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase.

​

6. Customs, Duties & Taxes

For orders shipped outside the EU:

  • Customers are responsible for any customs duties, import taxes, or fees charged by the destination country.

  • We are not responsible for delays caused by customs.

​

7. Tracking Information

  • Tracking information will be provided by email once your order has been shipped.

  • Please allow up to 24 hours for tracking updates to appear.

​

8. Delivery Issues

Incorrect Address

Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrectly provided addresses.

​

Delayed or Lost Packages

If your order is delayed or appears to be lost, please contact us at [contact email]. We will assist you in contacting the shipping carrier.

​

Damaged Packages

If your order arrives damaged:

  • Please contact us within [48] hours of delivery

  • Include photos of the damaged item and packaging

​

9. Unclaimed or Returned Shipments

If a package is returned to us due to:

  • Failed delivery attempts

  • Unclaimed pickup

  • Incorrect address

We reserve the right to charge a return and re-shipping fee before resending the order.

​

Return policy

​1. Right of Withdrawal (Ångerrätt)

In accordance with the Swedish Distance Contracts Act (Distansavtalslagen), you have the right to withdraw from your purchase within 14 days without stating a reason.

The withdrawal period expires 14 days after the day you receive your order.

 

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us within 14 days by:

  • Emailing us at [contact email], or

  • Using our return form (if available)

Please include:

  • Your order number

  • The product(s) you wish to return

​

3. Return Conditions

To be eligible for a return:

  • The item must be unused and in the same condition as received

  • The item should be returned in its original packaging (if possible)

  • You must return the item within 14 days after notifying us of your withdrawal

We reserve the right to deduct a depreciation amount if the product has been used more than necessary to determine its nature, characteristics, and function.

 

4. Return Shipping

  • You are responsible for the return shipping cost, unless the product is defective or incorrect.

  • We recommend using a trackable shipping service, as you are responsible for the item until it reaches us.

 

Return address: Return adress listed for the manufacturing company
 

5. Refunds

Once we have received and inspected the returned item:

  • We will refund the purchase price, including standard delivery costs (if applicable)

  • Refunds will be issued within 14 days of receiving the returned item or proof of return

  • Refunds are made using the same payment method used for the original purchase

​

6. Non-Returnable Items

The right of withdrawal does not apply to:

  • Personalized or custom-made items

  • Sealed goods that are not suitable for return due to health or hygiene reasons, if unsealed

  • Digital products once downloading or streaming has begun

  • Gift cards

​

7. Faulty or Incorrect Items (Reklamation)

If you receive a defective or incorrect item, please contact us as soon as possible at [contact email].

Under Swedish consumer law:

  • You have the right to complain about faulty goods for up to 3 years

  • We will cover return shipping costs for approved complaints

  • You may be entitled to repair, replacement, or refund, depending on the situation

 

8. Unclaimed Packages

If a package is returned to us because it was not collected or delivery failed:

  • We reserve the right to charge a fee to cover shipping and handling costs

  • The remaining order amount will be refunded after deduction of this fee

bottom of page